Delivery & Returns

Delivery

We send our parcels within the UK via Royal Mail, DX, DHL or DPD. We choose the most cost effective and efficient delivery option possible. Delivery can take between 2-10 days from point of order. Please note, some of our delivery companies are struggling with delivery time due to staffing issues which are out of our control.  Sometimes items can be delayed.

Items in stock usually arrive within 7 days, lampshades are made to order and can take up to 14 days to arrive

We can send parcels via express next day delivery, we aim to dispatch within 1 working day and the parcel will be with you within 2-3 working days. If you need your items sooner please email hello@lornasyson.co.uk or phone the studio on 020 8465 9819 and we will try to help.

Please note, some of our delivery companies are struggling with delivery time and due to issues outside of our control sometimes items can be delayed.

Free over £100 (UK Mainland only excluding Highlands and Islands)

Standard shipping

Fabric and wallpaper samples FREE
Single card £0.95
Wraps / multiple cards £2.40
Candles / Cushions/ lampshade / wallpaper £4.95
Fabric (folded under 5m) £15

UK express shipping – Next day from posting, all express orders are processed first.

Single card/ Wraps / multiple cards £6.85
Candles / Cushions/ lampshade / wallpaper £11.50

REST OF THE WORLD

Stationery and samples are sent untracked via Royal Mail
EU – Fabric and wallpaper samples £5
EU – Cards and Wrap £12
EU Candles – Cushions and wallpaper £35
Rest of the world – Fabric and wallpaper samples £5
Rest of the world – Cards and wrap £12

Rest of the world – Candles, cushions and wallpaper £50
Please get in touch for lampshade and fabric orders if shipping outside of the UK for our own postage quote.

We reserve the right to invoice for additional shipping for selected addresses (for example Highlands and Islands). Please note delivery times by courier companies are within normal working hours, 9-5, Monday to Friday.

EU Sales

Please be aware that we are based in the UK, and check what import taxes may now be relevant for your country because of Brexit. Please note that the customer is responsible for any extra taxes or tariffs on any orders and Lorna Syson is not responsible for these.

If an item is out of stock we will inform you and let you know when it will be available.

Overseas delivery:

We can post all over the world. We send parcels via DPD or DHL depending on country. Please note that the buyer is responsible for any taxes your country may put on the item coming into your country.

Returns

All our items are made with great care and we hope you like them. However, if for any reason you are unhappy with your purchase please return it, in its original packaging, unused, within 30days for wallpaper and 14 days for all other items for a refund or exchange to:

Lorna Syson
Swish Fulfilment Ltd
Unit 4, 66-70 Morfa Road
Swansea
SA1 2EF

Please email us to let us know it’s coming back along with tracking information, your order number and the name you purchased this under. Once received we will refund via your original payment method.

Please note that cut fabric are non-returnable. Please order fabric or wallpaper swatches to make sure that you are happy. We can provide stock clippings if necessary and reserve stock for 10days.

If you are returning any goods please retain your proof of postage as we cannot be responsible for any goods lost in transit without proof of sending. Please make sure that you have insurance for your products on their return journey. Please email or phone if possible if you are returning any items so we know to expect them.