FAQS

Which carrier do you use for shipping?

For most UK orders we use DPD local courier service. For most international orders we use UPS or DPD. Our standard delivery can take up to 3-7 working days. Express delivery if ordered before midday will be with you within 2 working days. If you need your items sooner please email hello@lornasyson.co.uk or phone the studio on 02084659819 and we will try to help.

What is your return and refund policy?

Products should be returned in perfect condition with tags attached within 14 days of purchase. We do not refund postage on undamaged goods. We do not offer refunds on cut fabric which is why we recommend you order a sample. For more information please see Delivery and Returns.

I’m an interior designer, how do I get in touch?

Please email us on hello@lornasyson.co.uk or call 02084659819 alternatively check our Trade page where you can request an application form or fill this in online. Once your application form has been processed we can send over price lists.

I’m a shop looking to wholesale your products, how do I get in touch?

How do I work out how much wallpaper I need?

Working out how much wallpaper you need can be difficult. We put the pattern repeat on each of the wallpaper pages but we also made a blog post which will hopefully talk you through the process. We are also happy to help so please feel free to send us a photo of the wall/ walls you would like to wallpaper and the dimensions and we can work it out for you.

Will you do bespoke designs?

We can do some of our items bespoke with different colours please get in contact at hello@lornasyson.co.uk or call 02084659819. Lorna has also created bespoke products for trade and public clients please contact if you have something in mind.

Can I do a work placement with Lorna Syson?

We offer a small number of work placements throughout the year, please email hello@lornasyson.co.uk and tell us why you would like to come on placement with us and what you would like to learn whilst on placement. We only take one work placement studio at a time for a minimum of 4 weeks on a 4 days a week basis and believe that it is a great way for students to learn more about working as a designer maker. We have some placement students writing blog posts about their experience, please check out the journal to read more about their experience. Read blogs from Paige, Eleanor and Annie here.

I’d love to see the designs in person, can I visit the Lorna Syson studio?

The studio is not open to the public, but you can book in a time to visit the studio or to collect items, please email us on hello@lornasyson.co.uk or ring 02084659819. We are based at Cockpit Arts and there is an open studios twice a year, once in June and once in November / December. You can keep up to date with these by joining the newsletter and by keeping up to date with our online journal.

Where are the products designs and manufactured?

All of Lorna Syson’s designs are influenced by areas Lorna lives in and visits within the UK; they start life being designed by Lorna in the London studio. Everything is sourced and made and in the UK. Please visit our about us section to learn more about the UK based manufactures we use to make our products.

What is Lorna Syson’s environmental policy?

We believe in being as eco-friendly as possible with our manufacture of our products, we make sure our carbon footprint is kept low by sourcing where possible in the UK. We also believe in recycling, all of the packaging is carefully reused within the studio either as packing or storage. We use our wallpaper scraps to make our envelopes, and donate any left over fabric to kids clubs in the South East of London.