FAQ's

UK standard orders

Stationery, Candles & Cushions

These items are sent via royal mail. Orders over £30 will be tracked but other orders will be sent via Royal Mail second class untracked unless upgraded at checkout. Items are processed and sent out between 1 to 3 days

Lampshades

Lampshades are sent via DPD next day service, these are made to order and will come separately from any other items. Lampshades can take up to 10 days to make.

Wallpaper & Large Orders

Large orders and wallpaper orders are sent via DHL next day delivery. Items are processed and sent out between 1 to 3 days

Fabric Orders

Fabric orders are sent from our fabric warehouse using DX next day delivery. Items are processed and sent out between 1 to 3 days

Express Delivery

You can order express delivery on any items in stock, these will be processed the same day or the next working day depending on what time they come into to the warehouse and will be sent on a 24hour service

International Orders

International orders are sent via Royal Mail or DHL please contact us for more information. Our standard delivery can take up to 3-14 working days.

Please email hello@lornasyson.co.uk for a returns form before returning your items. Products should be returned in perfect condition with tags attached within 14 days of purchase. We do not refund postage on undamaged goods. We do not offer refunds on cut fabric which is why we recommend you order a sample. For more information please see Delivery and Returns.

Please email us on hello@lornasyson.co.uk or call 02084659819 alternatively check our Trade page where you can request an application form or fill this in online.  Once your application form has been processed we can send over price lists.

Please email us on wholesale@lornasyson.co.uk or call 02084659819 alternatively check our Trade page where you can request an application form or fill this in online. Once your application form has been processed we can send over price lists.

Working out how much wallpaper you need can be difficult. We put the pattern repeat on each of the wallpaper pages but we also created a blog post about how much wallpaper you need which will hopefully talk you through the process. We are also happy to help so please feel free to send us a photo of the wall/ walls you would like to wallpaper and the dimensions and we can work it out for you.

We have a range of greeting cards which can have the text edited on the front We also have pet portraits where Lorna will design portraits based on your pet.

Cushions and lampshades can be made to bespoke sizes.

Lorna has also created bespoke products for both trade and public clients, please contact us if you have something in mind.

We no longer offer work placements at the studio.

The studio is not open to the public, but Lorna does pop up at some local events around Oxfordshire, please sign up to our newsletter to be kept updated with this

With an emphasis on quality and integrity, Lorna is proud to work with British manufacturers across the UK, from Lancashire to Kent, partnering directly with skilled craftspeople to produce high-quality products and never compromising on quality. Lorna recognises the importance of long-lasting products that are good value; you won’t find better.

The wallpaper and fabrics are printed in Lancashire,

The cushions are made in Norfolk and the cushion inners are made in Buckinghamshire

The lampshades are made in Greater Manchester

The cards are printed in Kent and the wrapping paper is printed in London

The ceramics are made in Stoke-On-Trent and the candles are made in Norfolk

Please visit our about us section to learn more about the UK based manufactures we use to make our products.

We believe in being as eco-friendly as possible with our manufacture of our products, we make sure our carbon footprint is kept low by sourcing where possible in the UK. We also believe in recycling, all of the packaging is carefully reused within the studio either as packing or storage.

Our products are printed in FSC paper by our suppliers and we are always looking at ways to reduce our waste.

We recommend using a good quality, PH neutral, solvent-free, fungicide protected, light grade adhesive. Do not use self-mix adhesives. All purpose and heavy duty paste are not suitable.

Here’s a list of adhesives we feel are suitable: Albany Super Smooth Wallcovering Adhesive, Albany Speciality, Coles, Brian Yates Formula 32, Sanderson Elite, Harelequin, Little Greene, Solvite “Paste the Wall” Ready mixed adhesive and Brian Yates Formula 350.