These terms and conditions apply to the use of and orders placed on www.lornasyson.co.uk website and telephone orders placed with Lorna Syson. By placing an order with Lorna Syson you will be deemed to have read, understood and agreed to these terms and conditions.
Every care has been taken to ensure that descriptions, measurements, colours and prices are correct. As cushions are made by hand there may be a fractional variation in size. We reserve the right to amend prices in the event of a change in VAT. Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.
Orders can be processed directly though this web site. Lorna Syson processes card payments securely via a third party payment system called sagepay. All transactions are processed using a secure server. Lorna Syson does not hold any customer card details and we will never pass your details on to anyone.
We accept card payments over the phone by calling 07813018026. We also accept payment by cheque made payable Lorna Syson. Please phone us to let us know you will be paying by cheque so we can be sure to expect it. Goods will be despatched once the cheque has cleared. Please send the cheque with your postal address and a note of what you would like to order to Lorna Syson, Studio 307, Cockpit Arts, 18-22 Creekside, London, SE8 3DZ
All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be short delays in delivery and we will notify you immediately. Lorna Syson will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.
Lorna Syson are happy to exchange or refund any unwanted or faulty full priced items returned to us in original condition and packaging, unused and with tags attached within 14 days. Please email or phone us before sending any goods back so we know to expect it. Return postage is the responsibility of the customer. We strongly recommend you return any items via recordable post as we can not be held responsible for any return items that go missing. Please return items to:
London SE8 3DZ
Lorna Syson uses a variety of delivery companies to deliver customer goods, these companies deliver within the normal working hours of 9am – 5pm, Monday to Friday. It is the customers responsibility to ensure the goods can be received within these timescales.
Please note that cut fabric, cut wallpapers and made to order items such as the wallflowers, wall hearts and manipulated leaf lampshades are non-returnable. Please order fabric or wallpaper swatches to make sure that you are happy.
Our VAT number is 119143236