FAQS

Which carrier do you use for shipping?

For most UK orders we use interlink express courier service. For most international orders we use UPS or DPD. Our standard delivery can take up to 3-7 working days. Express delivery if ordered before midday will be with you within 2 working days. If you need your items sooner please email hello@lornasyson.co.uk or phone the studio on 02084659819 and we will try to help.

What is your return and refund policy?

Products should be returned in perfect condition with tags attached within 14 days of purchase. We do not refund postage. We do not offer refunds on cut fabric, cut wallpaper or bespoke items which is why we recommend you order a sample. For more information please see Delivery and Returns.

I’m an interior designer, how do I get in touch?

Please email us on hello@lornasyson.co.uk or call 02084659819 with your requirements and once we’ve completed the trade registration we can send you over details.

I’m a shop looking to wholesale your products, how do I get in touch?

Please email us on hello@lornasyson.co.uk or call 02084659819 with your requirements and once we’ve completed the wholesale registration we can send you over details. Please also see our stockist section for more information

How do I work out how much wallpaper I need?

Working out how much wallpaper you need can be difficult. We put the pattern repeat on each of the wallpaper pages but we also made a blog post which will hopefully talk you through the process. We are also happy to help so please feel free to send us a photo of the wall/ walls you would like to wallpaper and the dimensions and we can work it out for you.

Will you do bespoke designs?

We can do some of our items bespoke with different colours please get in contact at hello@lornasyson.co.uk or call 02084659819 and we can let you know what is and isn’t possible. Please also see the projects section to show some of our past bespoke projects

Can I do a work placement with Lorna Syson?

We offer a small number of work placements throughout the year, please email hello@lornasyson.co.uk and tell us why you would like to come on placement with us and what you would like to learn whilst on placement. We only take one work placement studio at a time for a minimum of 3 weeks on a part time and believe that it is a great way for students to learn more about working as a designer maker.

How do commissions work?

It is possible to commission your own wall flower/ wall heart of manipulated leaf lampshade via the website, please order samples to make sure you are happy with your colour choices as these are non refundable. If you would like us to design you an installation using these design or a completely unique installation please get in contact via hello@lornasyson.co.uk with your requirements or visit our sister website 

I’d love to see the designs in person, can I visit the Lorna Syson studio?

The studio is not open to the public, but you can book in a time to visit the studio or to collect items, please email us on hello@lornasyson.co.uk or ring 02084659819. We are based at Cockpit Arts and there is an open studios twice a year, once in June and once in November / December. You can keep up to date with these by joining the newsletter and by keeping up to date with our online journal.

Where are the products designs and manufactured?

All of Lorna Syson’s designs are influenced by areas Lorna lives in and visits within the UK; they start life being designed by Lorna in the London studio. Where possible we source and make everything in the UK. Please visit our meet the maker section to learn more about the UK based manufactures we use to make our products.

What is Lorna Syson’s environmental policy?

We believe in being as eco-friendly as possible with our manufacture of our products, we make sure our carbon footprint is kept low by sourcing where possible in the UK. We also believe in recycling, all of the packaging is carefully reused within the studio either as packing or storage. We use our wallpaper scraps to make our envelopes, and donate any left over fabric to kids clubs in the South East of London.